Refund Policy

2. Eligibility

• Full Refund: Defective/damaged/wrong item (our fault).
• Exchange: Size/color mismatch (unused), packed
• Non-Eligible: Opened hygiene, change of mind, sales/clears, custom, perishables. Unpacked Item

Report issues within 48 hours of delivery.

3. Process

1. Return order via website
2. Email orders@nianpharma.comwith Order ID, photos, and reason.
3. Approval (2-3 days); prepaid label if our error.
4. Pack securely, ship to [Ghaziabad Address] within 7 days.
5. Inspection (2 days); refund to original method in 5-10 days.

Fee deductions: 10% restocking if applicable.

4. Shipping Costs

Non-refundable unless non-delivery (within 10 days). Track lost claims.

5. Cancellations

Pre-dispatch: Full refund instant. COD: No fee.